UA Connect Won't launch (2024)

Jsurbier

New Member

Aug 31, 2022

Hi,
I don't know if this ever happened to somebody, but I got a strange problem
I just installed UAC reload PC and so on ... But, whenever it launches it load then, I got an error "Launch Issue : an unexpected issue occured Please restart UAC"
Whatever I do nothing change
I'm on W10 using a Volt2

UniversalAudio

Official UA Representative

Aug 31, 2022

Jsurbier said:
Hi,
I don't know if this ever happened to somebody, but I got a strange problem
I just installed UAC reload PC and so on ... But, whenever it launches it load then, I got an error "Launch Issue : an unexpected issue occured Please restart UAC"
Whatever I do nothing change
I'm on W10 using a Volt2
Click to expand...

Let Support know, they’ll want your logs.

Jsurbier

New Member

Aug 31, 2022

How do I got my logs ? and what I'm supposed to do with it ?

UniversalAudio

Official UA Representative

Aug 31, 2022

Jsurbier said:
How do I got my logs ? and what I'm supposed to do with it ?
Click to expand...

Support will guide you, it’s their job.

Michael4bass

Member

Adrian2020

Member

Sep 1, 2022

Yes this happened to me too. Why? Just can't open Luna cuz UAC.
What I did was turn off your wifi or lan. Then Luna would give you that skip button to open Luna.
But can't use those Extensions you bought.
Just don't know what's the meaning of having iLok USB plugged?

arvmeister

New Member

Nov 26, 2022

I have been having the same issue since a few days now?

I'm on a Mac Mini M1 Monterey. When clicking on UA Connect App, the App opens up but nothing happens. The spinning loading flash appears but it stays on the screen forever and anything shows up (see attached).

This is highly annoying as it has been like this for several days now. I am unable to work on client's project, this is costing me money? At first I thought it could be a problem with UA Connect servers. But I don't think it's the case.

Need a solution asap.

Attachments

Screenshot 2022-11-25 at 23.01.20.png
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stakeoutstudios

Active Member

Nov 26, 2022

I'd first recommend un-installing and re-installing iLok license manager.
You can download the latest version of iLok license manager from iLok.com, be sure you use the uninstaller app in that package.

Then, un-install and re-install UA Connect:
(Mac) UA Connect + UADx Uninstall / Reinstall Procedure

You should not need to remove the individual plug-ins, you can skip step 3.

Restart your computer, launch iLok license manager and sign in to the iLok account linked to your UA account, go to file > close cloud session, file > open cloud session.
Launch UA Connect, and you should find it now launches fine for you.

UniversalAudio

Official UA Representative

Nov 28, 2022

arvmeister said:
I have been having the same issue since a few days now?
I'm on a Mac Mini M1 Monterey. When clicking on UA Connect App, the App opens up but nothing happens. The spinning loading flash appears but it stays on the screen forever and anything shows up (see attached).
This is highly annoying as it has been like this for several days now. I am unable to work on client's project, this is costing me money? At first I thought it could be a problem with UA Connect servers. But I don't think it's the case.
Need a solution asap.
Click to expand...

Be sure to get a ticket open with Support, they'll have things for you to try.

https://u.audio/support

Adrian2020

Member

Nov 28, 2022

I plugged the iLok USB to the Mac mini instead of the monitor's USB port and worked smoothly now.
Or maybe some other reasons I'm not sure cause I did a lots of adjustments.
I suspecting that this is mainly caused by the iLok connection instead of UA Connections.

funkybassuk

Member

Feb 7, 2023

UniversalAudio said:
Be sure to get a ticket open with Support, they'll have things for you to try.
https://u.audio/support
Click to expand...

Luna has become unusable for me. It worked after a period of not working this morning. Now in the afternoon UA Connect is just not opening again so I can’t work on my latest project. Please sort this out ASAP.

UniversalAudio

Official UA Representative

Feb 7, 2023

funkybassuk said:
Luna has become unusable for me. It worked after a period of not working this morning. Now in the afternoon UA Connect is just not opening again so I can’t work on my latest project. Please sort this out ASAP.
Click to expand...

Works perfectly here. Work with Support on finding/solving your issue, I'm sure they'll get you sorted.

Neill00

Member

Jun 10, 2023

arvmeister said:
I have been having the same issue since a few days now?
I'm on a Mac Mini M1 Monterey. When clicking on UA Connect App, the App opens up but nothing happens. The spinning loading flash appears but it stays on the screen forever and anything shows up (see attached).
This is highly annoying as it has been like this for several days now. I am unable to work on client's project, this is costing me money? At first I thought it could be a problem with UA Connect servers. But I don't think it's the case.
Need a solution asap.
Click to expand...

This is now happening to me on 2021 iMac running Ventura 13.4. It was working earlier today. Now I can't open Luna because it gets stuck trying to open connect.

RogueM

Venerated Member

Jun 10, 2023

solution: UA Disconnect.

Adrian2020

Member

Jun 21, 2023

Don't plug the iLok USB to any extended USB Ports. Just plug directly to the the Mac's USB.
That's what I did seems more smooth. But not sure that's the solution.

Neill00

Member

Jun 22, 2023

I don’t have usb ilok, just the ilok over the cloud.

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FAQs

Why is my UA Connect not opening? ›

Make sure that your computer is connected to the internet via a stable source. This issue can also occur when your internet speed is in a slower download range as well. You can check your internet connection with a free speed test. Generally, a download speed of at least 20 Mbps or above is recommended.

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Do I need to install UA Connect? ›

UA Connect is Universal Audio's app that manages software installation, firmware updates, and other features for UA products. You need to install UA Connect to access these functions. This article explains how to download and install UA Connect, and general usage that is common to all of the products.

Why are UAD plugins disabled? ›

If a UAD plug-in becomes disabled when you try to load it and you get a message referring to DSP, PGM, or MEM then this indicates that you don't have enough of a particular resource available to process the UAD plug-in that you are trying to load. DSP, PGM, and MEM are resources used to process UAD plug-ins.

How do I delete UA Connect? ›

Press the [Windows] key and type Installed Apps, then press Enter.

In Apps > Installed apps, find UA Connect in the list of applications.
Click the ••• icon next to UA Connect.
Click on the Uninstall option.
Confirm by clicking Uninstall again.
Click OK.

Jul 9, 2024

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Why is ubi connect not opening? ›

Check your internet connection If you currently have an active internet connection but are unable to log in, please try our connectivity troubleshooting. Check if Ubisoft Connect PC is running offlineIf you have no internet connection, Ubisoft Connect will launch in offline mode.

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Why is my T Connect app not working? ›

Many issues are resolved by force quitting and restarting the t:connect mobile app. Be sure to restart the mobile app in order to receive notifications. iOS Devices: Double tap the Home button or swipe up from the bottom and hold. Find the app and swipe up to close.

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Does UA Connect require iLok? ›

By default, UA Connect authorizes your software using the iLok Cloud service. iLok Cloud does not require an iLok USB device, but does require a constant internet connection.

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How do I disable UA Connect? ›

UA Connect + Native UAD Uninstall / Reinstall Procedure (macOS)

Uninstall UA Connect. Quit UA Connect (if running) by clicking the UA Connect icon in the top menu bar and selecting “Quit UA Connect” ...
Delete UA Connect Preference Files. ...
Remove UADx Plug-Ins (optional) ...
Reinstall UA Connect.

Dec 15, 2023

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Can I run UAD plugins without Apollo? ›

To use Native UADx versions of the plug-ins you've purchased without the need for Apollo DSP, you'll need to download, install, and activate each plug-in individually. Do this under the UAD Plug-Ins tab in UA Connect.

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What do you need to run UAD plugins? ›

Native UAD plug-ins run on your computer's processor. No UA hardware is required. Native UAD plug-in licenses are automatically included with any corresponding UAD-2 or LUNA plug-ins you own. UAD plug-ins can also be purchased on subscription with UAD Spark here.

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How to completely remove UAD plugins? ›

Step by Step Instructions:

Click the Start menu icon in the bottom left corner of your screen and type in "control panel". ...
In the Control Panel window, click on "Programs and Features". ...
Scroll down until you locate "UAD Powered Plug-Ins" in the list, then click on it and select "Uninstall" from the menu bar.

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Aug 5, 2024

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Where are the UA Connect preference files? ›

Preference files for the UA Connect app are located in C:\Users\[username]\AppData\Local, which is hidden by default.

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Why is my home connect not working? ›

Issue: Connection to Home Connect Server fails. Possible reason: The connection to the Home Connect Server could not be established. Answer/ First aid solution: Uninstall, reload and reinstall the app, reset your home appliance (factory or network reset). Reconnect.